Need

Customer Loyalty and Employee Incentives

Industry

Technology

Head Office

United States

The Challenge

Overseeing countless clinical trials and medical studies around the world, Syneos Health was in need of a global, multi-currency, integrated payment solution that would allow them to quickly and easily facilitate expense reimbursements and per diems to their tens of thousands of patients around the world. In addition to requiring a solution that was integrated and customized to meet their per study reporting and budgeting requirements, the solution also needed to offer a convenient experience for the patients.

Founded in 1998, Syneos Health is a clinical research organization (CRO) that specializes in supporting companies with late-stage clinical trials. Their clients span the spectrum of healthcare, from large biopharmaceutical companies to hospitals, non-profits and academic centers. Currently led by CEO Alistair Macdonald, Syneos Health has developed a global presence in the healthcare industry and now has 24,000 employees supporting customers in over 110 countries around the world.

Case Studies     ›    Syneos Health

The Solution

Syneos Health partnered with Intercash to develop a customized card program that solves all of their global, multi-currency, expense reimbursement and patient per diem needs. With Intercash’s proprietary card program management platform, the PrepaidGate, Syneos Health can now easily disburse payments to patients on-site, or participating from home. The Intercash platform is integrated to Syneos Health’s data management system, providing a seamless payment solution to keep track of and disburse payments throughout the lifecycle of the various studies.

Visa prepaid card program facilitating real-time payments to patients globally

White-label cardholder online banking tool for a seamlessly branded patient experience

Convenient payment option for patients to accessibly receive funds

Integrated payment process with customized reporting to track payments with their trials and sites

Streamlined global, multi-currency, integrated payment system to improve patient reimbursement and payment experience

Results

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Need

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Industry

Healthcare

Head Office

United States

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