Need

Customer Loyalty and Employee Incentives

Industry

Technology

Head Office

United States

The Challenge

Overseeing countless clinical trials and medical studies, Syneos Health was looking for a global payment solution that would allow them to quickly and easily facilitate expense reimbursements to their thousands of patients around the world. In addition to requiring a streamlined internal process for facilitating payments, the solution also needed to offer a convenient clinical trial user experience for the patients.

Founded in 1998, Syneos Health is a clinical research organization (CRO) that specializes in supporting companies with late-stage clinical trials. Their clients span the spectrum of healthcare from large biopharmaceutical to hospitals, non-profits and academic centers.

 

Currently led by CEO Alistair Macdonald, Syneos Health has developed a global presence in the healthcare industry and now has 24,000 employees supporting customers in over 110 countries around the world.

Case Studies     ›    Syneos Health

The Solution

Syneos Health partnered with Intercash to develop a customized card program that solves all of their expense reimbursement needs. Patients now provide their personal information onsite and the request to issue their prepaid Mastercard is initiated immediately from our proprietary back-office platform, PrepaidGate. The card arrives at the person’s home address with the funds preloaded and can be used at millions of locations around the world.

The customizable aspect of their card program resulted in an ideal payment solution for Syneos Health. They can now easily issue prepaid Mastercards to patients located throughout the world, all from Intercash’s centralized PrepaidGate platform. The program also included a white-label card portal, allowing for a completely branded user experience for patients managing their prepaid Mastercard account.

Prepaid Mastercard program facilitating payments to patients throughout the world

Convenient payment option for patients as funds are preloaded on their card

Streamlined payment process via centralized back-office platform

White-labelled online banking portal for a branded patient experience

Results

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Need

Global payment solution to facilitate clinical trials

Industry

Healthcare

Head Office

United States