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The Faces Behind the Business: Q&A with an Intercash Employee

June 23, 2020 - While many people know about Intercash and our global payment solutions, there are a lot of people working hard behind-the-scenes in order to make your card program a success. In this article, we are speaking with Account Executive, Anastasia Fisenko.

What is your role at Intercash?

I work on the Account Management team and manage the daily operations of our clients. Our team creates a hub around itself, always liaising with all other departments on a daily basis. We are truly in the center of the action!

What does your job entail?

I start my day by providing essential support for clients – issuing cards, managing cases if a card gets jammed in an ATM, and answering general queries. During the rest of my day I focus on longer-term projects, such as aligning financials or working together with other teams to introduce new features for our clients.

How long have you worked at Intercash?

I am the most recent addition to the Account Management team in Montreal, having joined in January 2020; I’ve been working in the team for just over 5 months.

What do you like most about your job?

The most fun part of the job is that my day is never boring – the tasks vary from tech troubleshooting to client analysis that involves digging into excel spreadsheets. Each day offers me a new opportunity to enhance my IT skills, improve my business acumen and get a better perspective for the market as a whole.

What is your favorite memory from work?

I secretly enjoy our daily battles about which music to have in the common space. Our tastes in music are polar opposite – from minimal techno to hard rock to Top 40 - and having a different auditory atmosphere every day is fun!

What do you like to do when you aren’t working?

I love learning languages and I am now learning French. I go to the gym often, but more often think of reasons not to go. The latter, I’m very good at!

What’s a fun fact about you many people may not know?

I was once attacked by a giant seagull in Liverpool and lost the battle for my ice-cream. My relationship with seagulls have been rather strained ever since.

If you could have one super power, what would it be and why?

If I could have one super power, I would absolutely choose teleportation and beat the morning commute. It would also allow me to escape to warmer domains during harsh winter months!

Looking to learn more about Intercash and our global payment solutions? Contact us today and get the answers to all of your questions!


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