The Faces Behind the Business: Q&A with an Intercash Employee

June 23, 2020 - While many people know about Intercash and our global payment solutions, there are a lot of people working hard behind-the-scenes in order to make your card program a success. In this article, we are speaking with Account Executive, Anastasia Fisenko.

What is your role at Intercash?

I work on the Account Management team and manage the daily operations of our clients. Our team creates a hub around itself, always liaising with all other departments on a daily basis. We are truly in the center of the action!

What does your job entail?

I start my day by providing essential support for clients – issuing cards, managing cases if a card gets jammed in an ATM, and answering general queries. During the rest of my day I focus on longer-term projects, such as aligning financials or working together with other teams to introduce new features for our clients.

How long have you worked at Intercash?

I am the most recent addition to the Account Management team in Montreal, having joined in January 2020; I’ve been working in the team for just over 5 months.

What do you like most about your job?

The most fun part of the job is that my day is never boring – the tasks vary from tech troubleshooting to client analysis that involves digging into excel spreadsheets. Each day offers me a new opportunity to enhance my IT skills, improve my business acumen and get a better perspective for the market as a whole.

What is your favorite memory from work?

I secretly enjoy our daily battles about which music to have in the common space. Our tastes in music are polar opposite – from minimal techno to hard rock to Top 40 - and having a different auditory atmosphere every day is fun!

What do you like to do when you aren’t working?

I love learning languages and I am now learning French. I go to the gym often, but more often think of reasons not to go. The latter, I’m very good at!

What’s a fun fact about you many people may not know?

I was once attacked by a giant seagull in Liverpool and lost the battle for my ice-cream. My relationship with seagulls have been rather strained ever since.